University of Minnesota
CLA Office of Information Technology
4help@umn.edu
612-624-4357


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Technology Administrators

Our Technology Administrators ensure CLA-OIT and University technical services are living up to the needs and expectations of our faculty and staff.

Since the technologies we use each day are too complicated and too critical to rely on a single person to be available 24x7, we have split the role of yesterday's know-it-all and do-it-all guru.

Technology Administrators focus on consulting, planning, and matching needs to the best technology services available and the Service Desk and field technicians provide support, fixing what's broken and responding to routine requests. CLA-OIT operates as an integrated team, and we all strive to provide you the best services we can possibly can.

Eligibility

CLA faculty, staff, and graduate students

What We Do

  • Consult with you about all your technology needs.
  • Consult with you about purchases including computers, mobile devices, and software.
  • Help you keep your data safe from loss.
  • Consult with you in preparation for travel - configure your current computer, recommend a loaner, etc.
  • Coordinate the response to the most complex issues by bringing in resources from around the University, as needed.
  • Manage or assist with technology-related projects in your department.
  • Advocate on your behalf or for your department.
  • Serve as the primary CLA-OIT liaison to your department.
  • Assist new faculty and staff in getting connected to University, college, and department resources.
  • Provide one-on-one training and coordinate additional training options, as necessary.

What We Don't Do

What You Need to Do

  • Contact the CLA Service Desk.

Availability

CLA-OIT Office Hours
Monday–Friday, 9 a.m.–4 p.m.

Detailed Availability

Our Commitment

For immediate assistance contact the CLA Service Desk. Technology Administrators will respond to requests within 1 business day.

Contact

CLA Service Desk
Call: 612-624-4357 (4-HELP)
Email: 4help@umn.edu

CLA Service Desk
612-624-4357
(4-HELP)
4help@umn.edu


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Our mission is to support and enhance research, instruction, and administrative efficiency
by identifying and providing effective and cost-conscious technology solutions for CLA.