University of Minnesota

UMN Technology Help
612-301-4357
(1-HELP)
help@umn.edu



CLA Office of Information Technology's Home Page

CLA Service Desk

Our Service Desk is the hub of our support offerings for CLA. We have both experienced CLA technicians and some great students on hand to take care of your needs. Based on the issue and your preference, the Service Desk can help you over the phone, fix problems remotely, send out a tech for an immediate on-site fix, or schedule an appointment with your CLA-OIT Technology Administrator.

Eligibility

CLA faculty, staff, and graduate students

What We Do

  • Listen, understand, and document your needs and requests.
  • Provide immediate fixes when possible.
  • Act as first point of contact for all support needs. See General Support and Consulting service.
  • Answer your call with experienced professional and student staff.
  • If necessary or desired, connect you with the appropriate follow up support staff and experts.

What We Don't Do

  • Know all the answers—but we'll try to find them.
  • Guarantee a personal response from a specific tech.

What You Need to Do

  • Call us for urgent issues.
  • Call or email for any other issue.

Availability

Standard Support Hours
Monday–Friday, 8:00 a.m.–4:30 p.m.
Also by appointment.

Detailed Availability

Our Commitment

CLA OIT has a strong commitment and is staffed with experts to help you find the best solution possible for your needs.

Contact

UMN Technology Help
Call: 612-301-4357 (1-HELP)
Email: help@umn.edu

UMN Technology Help
612-301-4357
(1-HELP)
help@umn.edu


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Our mission is to support and enhance research, instruction, and administrative efficiency
by identifying and providing effective and cost-conscious technology solutions for CLA.