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CLA Office of Information Technology
4help@umn.edu
612-624-4357
4help@umn.edu
612-624-4357
Basic File and Data Storage
This service provides basic options for storing work-related data, documents, and other files.
Eligibility
CLA faculty, staff, and graduate students
What We Do
- Provide unsecured storage for work-related documents and data. See Network Storage service level for more secure needs.
- storage limits depend on size of computer hard drives
- Provide unsecured storage for personal media files.
- Provide encryption of local data on all laptops.
- a requirement of University policy to protect incidental storage of legally protected data
What We Don't Do
- Provide backups.
- Provide access to share local storage between machines or users.
- Provide remote access to local storage.
- Provide storage for legally protected private data.
- Provide data recovery due to failed hardware or software problem.
What You Need to Do
- Backup your data.
- Follow University policies on securing private data.
Availability
Local storage is available whenever your computer is accessible and operational.
Our Commitment
Response Times During Standard Support Hours
- If you call the Service Desk (4-4357), expect an immediate response, or within 10 minutes if all the lines are busy. If you wish to leave a message, we'll call you back within 30 minutes.
- If you need immediate on-site help, we'll have someone to you within 5 to 30 minutes.
- If you email us (4help@umn.edu), we'll respond within 4 hours.
- If you want the technician or fellow assigned to your department, we'll schedule an appointment ASAP or at your convenience.
- Voicemail and email messages received in the evenings and weekends are casually monitored by staff for emergency issues affecting critical systems, but all requests will be addressed when the Service Desk reopens.
Resolution Times
- We strive to resolve issues as soon as possible, preferably with same-day service.
- In some cases, a resolution will take longer. However, no request for support will sit without an update of some kind for more than 5 business days. See specific service descriptions for more details.
Contact
CLA Service Desk
Call: 612-624-4357 (4-HELP)
Email: 4help@umn.edu
Eligibility
CLA faculty, staff, and graduate students
What We Do
- Provide secure storage for work-related documents and data.
- up to 50 GB per user
- access from Windows or Mac clients
- ability to share files and folders with other University users
- access from off-campus with VPN service
- storage of legally protected student data, like grades (FERPA-protected)
- Provide daily backups of all files stored on networked storage.
What We Don't Do
- Provide storage for personal media files.
- Provide storage for full hard drive backups of local computers.
- Provide storage of large data sets.
- Permit sharing files with users outside the University.
- Permit storage of credit card numbers, health information, or social security numbers.
What You Need to Do
- Ensure student data is shared appropriately.
- Follow University policies on securing private data.
Availability
Networked Systems
24 hours a day, 7 days a week
Detailed Availability
Our Commitment
Response Times During Standard Support Hours
- If you call the Service Desk (4-4357), expect an immediate response, or within 10 minutes if all the lines are busy. If you wish to leave a message, we'll call you back within 30 minutes.
- If you need immediate on-site help, we'll have someone to you within 5 to 30 minutes.
- If you email us (4help@umn.edu), we'll respond within 4 hours.
- If you want the technician or fellow assigned to your department, we'll schedule an appointment ASAP or at your convenience.
- Voicemail and email messages received in the evenings and weekends are casually monitored by staff for emergency issues affecting critical systems, but all requests will be addressed when the Service Desk reopens.
Resolution Times
- We strive to resolve issues as soon as possible, preferably with same-day service.
- In some cases, a resolution will take longer. However, no request for support will sit without an update of some kind for more than 5 business days. See specific service descriptions for more details.
Contact
CLA Service Desk
Call: 612-624-4357 (4-HELP)
Email: 4help@umn.edu
Eligibility
CLA faculty, staff, and graduate students
What We Do
- Provide secure storage for work-related documents and data.
- access from Windows or Mac clients
- access via sFTP
- storage of legally protected student data, like grades (FERPA-protected)
- access via NFS from CLA-OIT's research compute servers.
- Provide daily backups of all files stored on networked storage.
What We Don't Do
- Provide storage for personal media files.
- Provide storage for full hard drive backups of local computers.
- Permit sharing files with users outside the University.
- Permit storage of credit card numbers, health information, or social security numbers.
What You Need to Do
- Ensure student data is shared appropriately.
- Follow University policies on securing private data.
Availability
Networked Systems
24 hours a day, 7 days a week
Detailed Availability
Our Commitment
Response Times During Standard Support Hours
- If you call the Service Desk (4-4357), expect an immediate response, or within 10 minutes if all the lines are busy. If you wish to leave a message, we'll call you back within 30 minutes.
- If you need immediate on-site help, we'll have someone to you within 5 to 30 minutes.
- If you email us (4help@umn.edu), we'll respond within 4 hours.
- If you want the technician or fellow assigned to your department, we'll schedule an appointment ASAP or at your convenience.
- Voicemail and email messages received in the evenings and weekends are casually monitored by staff for emergency issues affecting critical systems, but all requests will be addressed when the Service Desk reopens.
Resolution Times
- We strive to resolve issues as soon as possible, preferably with same-day service.
- In some cases, a resolution will take longer. However, no request for support will sit without an update of some kind for more than 5 business days. See specific service descriptions for more details.
Contact
CLA Service Desk
Call: 612-624-4357 (4-HELP)
Email: 4help@umn.edu
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Our mission is to support and enhance research, instruction, and administrative efficiency
by identifying and providing effective and cost-conscious technology solutions for CLA.
by identifying and providing effective and cost-conscious technology solutions for CLA.
